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JAM SESSIONS ON THE VINE 2010 Divine Celebrations 360 Bar & Parties UVA Gourmet Restaurant Spa Theraphy Terra Lounge Restaurant
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Guest Feedback

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Dear Guest,
If you wish to comment on your visit to the hotel, please complete the form below and press the submit button once. This form may take several seconds to send. A confirmation page will appear once the process is complete.
Overall Experience*
Excellent Very Good Good Fair N/A
The courtesy of our staff
Hotel Bus Driver
Excellent Very Good Good Fair N/A
Hotel Bus Driver
Excellent Very Good Good Fair N/A
Doormen
Excellent Very Good Good Fair N/A
Luggage Porters
Excellent Very Good Good Fair N/A
Concierge Service
Excellent Very Good Good Fair N/A
Receptionists
Excellent Very Good Good Fair N/A
Telephone Operators
Excellent Very Good Good Fair N/A
Housekeeping Staff
Excellent Very Good Good Fair N/A
Bar Staff
Excellent Very Good Good Fair N/A
Restaurant Staff
Excellent Very Good Good Fair N/A
Room Service Staff
Excellent Very Good Good Fair N/A
Spa Staff
Excellent Very Good Good Fair N/A
1. Comments:
Did you receive a courteous and warm welcome?
Was your name used during your stay?
Excellent Very Good Good Fair N/A
The efficiency of our service
Making the Reservation
Excellent Very Good Good Fair N/A
Transfer from the airport
Excellent Very Good Good Fair N/A
Check in
Excellent Very Good Good Fair N/A
Check out
Excellent Very Good Good Fair N/A
Escort to room on arrival
Excellent Very Good Good Fair N/A
Luggage delivery
Excellent Very Good Good Fair N/A
Fax and messages delivery
Excellent Very Good Good Fair N/A
Guest services - concierge
Excellent Very Good Good Fair N/A
Telephone services
Excellent Very Good Good Fair N/A
Housekeeping day service
Excellent Very Good Good Fair N/A
Housekeeping evening service
Excellent Very Good Good Fair N/A
Laundry service
Excellent Very Good Good Fair N/A
Bar service
Excellent Very Good Good Fair N/A
Breakfast service in the Terra Lounge Restaurant
Excellent Very Good Good Fair N/A
Lunch/dinner service in the UVA Restaurant
Excellent Very Good Good Fair N/A
Lunch/dinner service in the Terra Lounge Restaurant
Excellent Very Good Good Fair N/A
Room service breakfast
Excellent Very Good Good Fair N/A
Room service meals
Excellent Very Good Good Fair N/A
Treatments at the Spa
Excellent Very Good Good Fair N/A
Did we respond quickly and efficiently to your enquiries
Excellent Very Good Good Fair N/A
2. Comments:
The quality of our product
Public areas
Excellent Very Good Good Fair N/A
Staff – Uniforms and grooming
Excellent Very Good Good Fair N/A
Design and decor
Excellent Very Good Good Fair N/A
Amenities in the room
Excellent Very Good Good Fair N/A
Amenities in the bathroom
Excellent Very Good Good Fair N/A
Business centre facilities
Excellent Very Good Good Fair N/A
Internet and Telephone facilities
Excellent Very Good Good Fair N/A
Breakfast food
Excellent Very Good Good Fair N/A
Light lunch food in Terra Lounge or Pool Bar
Excellent Very Good Good Fair N/A
UVA Restaurant food
Excellent Very Good Good Fair N/A
Room Service food
Excellent Very Good Good Fair N/A
Cocktails and spirits
Excellent Very Good Good Fair N/A
Wine selection
Excellent Very Good Good Fair N/A
Banqueting facilities
Excellent Very Good Good Fair N/A
Spa facilities
Excellent Very Good Good Fair N/A
Value for money
Excellent Very Good Good Fair N/A
3. Comments:
Would you like to stay with us again?
Excellent Very Good Good Fair N/A
What were the high points of your stay?
Are there any members of staff that you would like to recognize?
Is there one thing we could have done to make your stay more enjoyable?
How did you hear about the Hotel?
When did you stay with us?
Arrival Date
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Departure Date
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